Privacy Policy

1. Data Controller

The data controller for your personal data is Agency Zenora, based in Warsaw, Poland. Contact: contact@agencyzenora.com

2. Data We Collect

• Contact form data: name, email, phone number, message.
• Analytics data collected by Google Analytics 4 (IP addresses, on-site behaviour).
• Advertising data collected by Meta Pixel and Google Ads (with consent).
• Newsletter subscription data: email address.

3. Purpose of Processing

• Responding to contact enquiries and providing services.
• Website traffic analysis and UX optimisation.
• Running advertising campaigns (with consent only).
• Sending newsletters (to subscribed users only).

4. Legal Basis (GDPR)

We process your data under: (a) legitimate interest (analytics, security), (b) consent (advertising cookies, newsletter), (c) contract performance (service delivery).

5. Cookies & Tracking

We use Google Tag Manager with Consent Mode v2 implementation. By default, all analytics and advertising cookies are blocked until consent is granted. You can manage your consent at any time by refreshing the page and declining cookies.

Services used: Google Analytics 4, Google Ads, Meta Pixel, Vercel Analytics (cookieless).

6. Data Transfers

Data may be transferred to Google LLC and Meta Platforms Inc. (USA) under EU Standard Contractual Clauses. We do not sell personal data to third parties.

7. Your Rights

Under GDPR you have the right to:

• access your data,
• rectify or erase your data,
• restrict processing,
• data portability,
• withdraw consent at any time,
• lodge a complaint with your national supervisory authority.

To exercise these rights, contact us: contact@agencyzenora.com

8. Retention Period

Contact form data is retained for 3 years from last contact. Analytics data as per Google policy (up to 14 months). Newsletter data until unsubscription.

9. Contact

For privacy-related enquiries, contact us at: contact@agencyzenora.com